333k Privacy Policy — How We Handle Your Data

Who We Are

333k operates the online betting and casino platform accessible at 333k.io (the "Platform"). 333k is the data controller responsible for the personal information collected through the Platform. For the purposes of this Privacy Policy, "333k", "we", "us", and "our" refer to the operator of the Platform.

333k is committed to handling all personal data in a manner that is lawful, fair, and transparent. We only collect data that is necessary for the legitimate operation of the Platform and the delivery of services to our registered Users. We do not sell personal data to third parties for commercial marketing purposes under any circumstances.

If you have any questions about how your personal data is handled, you may contact our Data Support team at any time. Contact details are provided in Section 15 of this policy.

Data We Collect

333k collects several categories of personal data from Users, depending on the nature of the interaction with the Platform. The categories of data we may collect include:

2.1 Identity Data

Full legal name, date of birth, gender, and copies of identity documents such as the National Identity Card (NID), passport, or birth certificate, collected for the purpose of age and identity verification.

2.2 Contact Data

Email address, mobile telephone number, and, where applicable, residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other cities). This information is used for account management, transaction notifications, and support communications.

2.3 Financial Data

Mobile financial service account identifiers (such as bKash, Nagad, Rocket, and Upay wallet numbers), bank account details where applicable, transaction history including deposits and withdrawals in Bangladeshi Taka (৳), and payment method identifiers. We do not store full bank card numbers or PIN codes.

2.4 Account & Usage Data

Username, encrypted account password, login timestamps, session duration, betting history, game play records, bonus usage, and any communication sent through the Platform's support channels.

2.5 Technical Data

IP address, browser type and version, device type and operating system, screen resolution, referring URL, and cookie identifiers. This data is collected automatically when you access the Platform.

2.6 Behavioural Data

Pages visited on the Platform, game categories browsed, bet types placed, session frequency, and interaction patterns. This data is used in aggregate to improve the Platform's user experience and to identify responsible gaming concerns.

How We Collect Data

333k collects personal data through the following channels:

• Registration: Data provided directly by you when creating a 333k account, including your name, date of birth, email address, and mobile number.
• Identity Verification: Documents submitted by you in response to a KYC (Know Your Customer) or age verification request.
• Transactions: Data generated automatically when you make a deposit or withdrawal, including the payment method used, the amount in ৳, and the timestamp of the transaction.
• Platform Use: Data collected automatically as you navigate the Platform, including via cookies, server logs, and analytics tools.
• Customer Support: Information you provide when contacting 333k's support team via email or the Platform's messaging interface.
• Promotions: Data you provide when participating in a bonus, competition, or promotional offer.

How We Use Your Data

333k uses the personal data it collects for the following purposes:

• Account Management: Creating, maintaining, and securing your 333k account; authenticating your identity on each login; and communicating important account-related notices.
• Service Delivery: Processing bets, settling game results, crediting winnings, processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels.
• Identity & Age Verification: Verifying that all Users are aged 21 or above in accordance with our responsible gaming obligations and Terms & Conditions.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, money laundering, unauthorised account access, and other prohibited conduct.
• Responsible Gaming: Monitoring usage patterns to identify signs of problem gambling behaviour and, where necessary, applying responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion.
• Customer Support: Responding to queries, complaints, and support requests submitted to [email protected] or through the Platform.
• Legal Compliance: Meeting obligations under applicable laws and responding to lawful requests from regulatory or law enforcement authorities.
• Marketing (where consented): Sending promotional communications about 333k bonuses, events, and offers where you have opted in to receive such communications. You may withdraw this consent at any time.
• Platform Improvement: Analysing aggregate usage data to identify technical issues, improve Platform performance, and enhance the overall User experience.

Legal Basis for Processing

333k processes personal data on the following legal bases:

• Contractual Necessity: Processing that is required to fulfil the contract between you and 333k, including account creation, bet processing, and payment handling.
• Legal Obligation: Processing required to comply with applicable laws, including age verification, anti-money laundering (AML) obligations, and responses to lawful regulatory or governmental requests.
• Legitimate Interests: Processing carried out for purposes that are in 333k's legitimate business interests where those interests are not overridden by your rights — including fraud prevention, security monitoring, and Platform analytics.
• Consent: Processing carried out on the basis of your explicit consent, such as the sending of promotional marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

Data Sharing & Disclosure

333k does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may share your data with the following categories of recipients strictly for the purposes described in this policy:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank, to the extent necessary to process your deposit and withdrawal transactions.
• Identity Verification Partners: Third-party KYC and age verification service providers engaged to verify the authenticity of identity documents submitted by Users.
• Game Technology Providers: Software providers such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe may receive limited technical data (e.g., session identifiers) necessary to deliver their games within the 333k Platform.
• Fraud Prevention & Security Services: Third-party providers of fraud detection, anti-money laundering screening, and cybersecurity services.
• Legal & Regulatory Authorities: Law enforcement agencies, courts, or regulatory bodies where disclosure is required by law or by a valid legal order.
• Professional Advisors: Lawyers, auditors, and other professional service providers engaged by 333k, subject to strict confidentiality obligations.

All third parties with whom 333k shares personal data are required to handle that data securely, in accordance with applicable data protection standards, and only for the purpose for which it was shared.

Cookies & Tracking

The 333k Platform uses cookies and similar tracking technologies to operate correctly, improve performance, and analyse how Users interact with the site. Cookies are small text files stored on your device when you visit the Platform.

7.1 Types of Cookies Used

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in during your visit. These cookies cannot be disabled.
• Performance & Analytics Cookies: Used to collect anonymised data on how visitors use the Platform — which pages are visited most, where errors occur, and how navigation flows are used. This data is used in aggregate to improve the Platform.
• Functional Cookies: Store your preferences such as language settings, preferred game categories, and display options to personalise your experience on return visits.
• Security Cookies: Used to detect and prevent fraudulent logins and other security threats, including unusual access patterns from the same IP address or device.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain Platform features. For full information on managing cookies in your specific browser, consult your browser's help documentation.

Data Retention

333k retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your active account and for a minimum of five years following account closure, in accordance with legal and anti-money laundering record-keeping obligations.
• Transaction Records: Retained for a minimum of five years from the date of each transaction, as required by applicable financial regulations.
• Identity Verification Documents: Retained for the duration of your account and for five years following closure, or longer if required by a lawful regulatory or legal order.
• Support Communications: Retained for three years from the date of the most recent communication in a given support thread.
• Marketing Consent Records: Retained for the duration of your consent and for two years following withdrawal of consent, as evidence of the consent having been given and subsequently withdrawn.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual User.

Data Security

333k employs robust technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes:

• SSL/TLS Encryption: All data transmitted between your device and the 333k Platform is encrypted using industry-standard SSL/TLS protocols, ensuring that information cannot be intercepted in transit.
• Encrypted Data Storage: Sensitive data — including passwords, financial account references, and identity document data — is stored using strong encryption algorithms. Passwords are never stored in plain text.
• Access Controls: Access to personal data is restricted to authorised 333k personnel and vetted third-party service providers on a strict need-to-know basis. All internal access is logged and audited.
• Intrusion Detection: The Platform is monitored continuously for suspicious activity, attempted breaches, and anomalous access patterns.
• Secure Payment Processing: Financial transactions via bKash, Nagad, Rocket, and supported banks are processed through secure, encrypted payment gateways.

While 333k takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all threats. You are responsible for keeping your account credentials confidential and for notifying 333k immediately at [email protected] if you believe your account has been accessed without authorisation.

Your Rights

As a User of the 333k Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact 333k at [email protected].

• Right of Access: You have the right to request a copy of the personal data that 333k holds about you, together with information about how it is used and with whom it has been shared.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data held by 333k be corrected or updated.
• Right to Erasure: In certain circumstances, you have the right to request that 333k delete your personal data. This right is subject to 333k's legal obligations — data that must be retained under financial or anti-money laundering regulations cannot be erased on request alone.
• Right to Restrict Processing: You have the right to request that 333k restrict the processing of your personal data in circumstances where you contest its accuracy, object to its processing, or where the data is no longer needed by 333k but is required by you for a legal claim.
• Right to Data Portability: Where processing is based on your consent or on a contractual obligation, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on 333k's legitimate interests, subject to those interests being assessed against your rights.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

333k will respond to all data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case 333k will notify you of the extension and the reason for it.

Children & Minors

The 333k Platform is strictly intended for adults aged 21 years and above. 333k does not knowingly collect personal data from any individual under the age of 21. If 333k becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed without delay.

If you are a parent or guardian and believe that a minor under your care has registered on the 333k Platform or provided personal data to 333k, please contact us immediately at [email protected]. We will take prompt action to investigate and resolve the situation.

Third-Party Services

The 333k Platform integrates third-party services to deliver its full range of features. These include game content from providers such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe; payment infrastructure from bKash, Nagad, Rocket, Upay, and supported banks; and identity verification services from specialist KYC partners.

Each of these third-party providers operates under its own privacy and data security policies. 333k carries out due diligence on all third-party partners to ensure that they maintain standards consistent with this Privacy Policy. However, 333k is not responsible for the privacy practices of third-party providers beyond the scope of data shared with them by 333k for the specific purposes described in this policy.

The 333k Platform does not contain links to external third-party websites for general browsing purposes. Any integration with external services is for the sole purpose of delivering Platform functionality to registered Users.

Marketing Communications

333k may send you promotional communications about bonuses, seasonal offers (for example, promotions tied to the Bangladesh Premier League, Eid, Pohela Boishakh, or other relevant occasions), new game releases, and Platform updates — but only where you have provided explicit consent to receive such communications at the time of registration or subsequently through your account settings.

You may opt out of receiving marketing communications at any time by updating your communication preferences in your account settings or by contacting [email protected] with a clear request to unsubscribe. Opting out of marketing communications does not affect the delivery of transactional notifications (such as deposit confirmations, withdrawal updates, or important account security alerts), which will continue to be sent as necessary for the operation of your account.

Policy Updates

333k reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. The date of the most recent revision is displayed at the top of this document. When material changes are made to this policy, 333k will notify registered Users via the Platform interface or by email to the address associated with your account, with reasonable advance notice before the changes take effect.

Your continued use of the 333k Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes to this policy, you should cease using the Platform and may request account closure in accordance with the Terms & Conditions.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 333k, please contact our Data Support team using the details below. All privacy-related queries receive priority handling and will be acknowledged within 24 hours of receipt.